Following terms and conditions of online shop are drafted in accordance with Consumer Protection Act (ZVPot) and discuss functioning of the online shop, rights of the consumer and business relationship between consumer and online shop manager (Lutra, Institute for Conservation of Natural Heritage, hereinafter Lutra Institute). We reserve rights to change Terms and Conditions at any time and in any way, regardless of the reason and without prior notice. Consumer is obliged to general terms and conditions valid at the time of the purchase.<\/p>\n
1. Offer and price<\/b><\/p>\n
All prices are in EUR and include 22 % VAT. Prices are valid at the time of order and do not have a predefined validity. The price of the product and the cost of delivery are visible in the shopping basket before the order is completed. Consumer will be notified of all information on submitted online order by e-mail address which he stated at the time of purchase. In case of entering wrong e-mail address, consumer will not receive the confirmation purchase message. Therefore we kindly ask to let us know what happened and send us message via e-mail (center@lutra.si<\/a>).<\/p>\n We reserve rights to change prices without prior notice.<\/p>\n 2.\u00a0<\/strong>Order and delivery<\/b><\/p>\n After award of contract, consumer receives a confirmation of the order by e-mail. Any cancellation of orders can be made within 1 hour via\u00a0center@lutra.si<\/a>. If consumer does not cancel the contract within mentioned deadline, contract between Lutra Institute and consumer is concluded. With this, all prices and other conditions are final and apply to both Lutra Institute and consumer. An electronic order and order confirmation is stored on the provider’s server and available to cunsumers at their written request.<\/p>\n Delivery cost is 3 \u20ac with VAT, unless specially specified, and is settled upon payment of the purchase price. We will send orders no later than within three working days after the order (in case of cash on delivery) or receiving a transfer to TRR. The account for the purchase is part of the shipment. The buyer is obliged to verify the correctness of the data before the contract is awarded. If the ordered products can not be delivered within the estimated time, we will inform consumer about this, using the contact information from order.<\/p>\n Some products are available free of charge (the price of products is 0 \u20ac), only delivery cost has to be settled.<\/p>\n 3.<\/strong> Payment\u00a0<\/b><\/p>\n The online shop of Lutra Institute offers following payment methods:<\/p>\n When transferring, you must write your personal information (name, surname, address) and order number.<\/p>\n Remittance data:<\/span><\/p>\n Lutra, Institute for Conservation of Natural Heritage<\/strong> 4.<\/strong> Purchase procedure<\/strong><\/p>\n Consumer and delivery information and method of payment<\/em><\/p>\n Consumer must provide required contact information necessary for order confirmation and delivery of the product: name, surname, address and e-mail address. If purchase is made by a legal entity, the name and tax number of the legal entity must also be entered.<\/p>\n Order accepted \/ retained<\/em><\/p>\n After the order, the consumer receives a notice by e-mail that the order has been accepted (cash on delivery) or withheld (money remittance). Consumer has an option to cancel the order within one hour.<\/p>\n information on status and content of the order are always available to consumer on the provider’s website if registered.<\/p>\n Order in processing<\/em><\/p>\n Ifconsumer does not cancel the order, the order is processed further. Provider reviews the order, checks the availability of the ordered products and confirms the order or rejects it with a reason. In order to verify information or to ensure the accuracy of the delivery, the service provider may call the customer to his contact telephone number. The contract for the purchase of ordered products between the consumer and provider is irrevocably concluded at this stage.<\/p>\n Order completed<\/em><\/p>\n Provider prepares products within agreed deadline, sends them out and informs consumer about it via e-mail.<\/p>\n 5. Return and replacement of products, reclamation<\/strong><\/p>\n Purchased but unused and undamaged products can be returned within 14 days from the receipt of the shipment. Alongside must be a copy of the invoice. Consumer informs provider about the return of the products via e-mail center@lutra.si<\/a>. The refund cost and the cost of re-sending in case of change of product settles consumer. Money will be returned to consumer in shortest possible time, not later than within 30 days after receiving returned products.<\/p>\n Consumer can reclaim product if it does not have properties that the provider has promised, if provider sent wrong products, wrong quantity, color or product otherwise deviate from consumer’s order. Consumer can reclaim product within 14 days from the date of purchase and asks for a replacement for the same, flawless product or refund. If package is upon the delivery physically damaged, is missing content or shows signs of opening, consumer must initiate the complaint procedure at delivery service.<\/p>\n Consumer is responsible for reducing the value of the product if the decrease in value is due to behavior that is not strictly necessary to determine characteristics and performance of the product. The received product must be returned undamaged and unchanged, unless the product is destroyed, defective, lost or its quantity decreased before consumer has received it without his fault.<\/p>\n 6. Communication<\/strong><\/p>\n Provider will contact customer on distance via means of communications only if consumer does not explicitly object. Electronic messages will be clear and unambiguous, the sender will be clearly indicated. 7. Absolution of liability<\/strong><\/p>\n We do our best to ensure the up-to-date and correctness of the data published on our website. In case of changes in data (properties and prices of products) that will not be corrected in time, we will notify consumer about it and allow him to resign from the order or to replace ordered product. 8. Statement on the protection of personal data<\/strong><\/p>\n We are not responsible for the accuracy of the information entered by the user when ordering. With the award of a contract, consumer explicitly agrees that the provider may also use the acquired personal data for the purposes of direct marketing through all the advertising channels used by the provider (e-mail). Any customer can at any time cancel the consent for the processing of personal data by sending a message via center@lutra.si<\/a>.<\/p>\n\n
\nPot Ilegalcev 17, 1210 Ljubljana – \u0160entvid<\/strong>
\nIBAN: SI56 3000 0011 2669 416<\/strong>
\nPurpose of payment: specify the order number<\/strong>
\nReference: SI00 “order number”<\/strong><\/p>\n
\nConsumer cofirms that he is fully aware of the general terms and conditions of the online shop of Institute Lutra and agrees with them.<\/p>\n
\nAlthough provider is trying to provide accurate photographs of the products, all the photos are symbolic. Photos do not provide product features.
\nConsumer must ensure the appropriate security and confidentiality of the personal data that he uses to order the products. We are not responsible for any harm that may arise from unauthorized disclosure or use of such information.<\/p>\n\n